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Customer Relationship Management

  • Main Features
    • Booking and front desk
    • Cash desk
    • Accounts
    • F & B
    • House Keeping
    • Point of sale and Service outlets
    • Human resource
    • Inventory/Store
    • Laundry
    • Maintenance
    • Purchase and Costing
    • Telephone Interface

  • Booking and front desk management
    • Booking Requests from customers are validated by the system for allotment and confirmed
    • Arrival/Departure forecasting and scheduling
    • Handling No show/Cancellations
    • Easy retrieval of reserved clients and registrating them.
    • Automatic checking of clients history information while checking in
    • Periodical contracts for Tour operators/Companies
    • Forcasting of Occupancy helps to increase sales
    • Client handling and Arrival and Departure Scheduling
    • Easy and advance Searches to find a person quickly
    • Assigning of room and changing rooms
    • Rooming list to help all departments to server customers better
    • Guest history and recurring revenues
    • Registration Card printing
    • Visitor Registration
    • Advance booking for Visitor and handling their arrival and departure

  • Cash desk management
    • Easy and updated billing information to settle bills any time
    • Handling centralized payments
    • Multi currency transaction facility
    • Multiple payment modes for independent bills

  • Accounts Management
    • Accounts receivable including customer balance and customer details
    • Accounts payable including outstanding bills, supplier balance and supplier details
    • Customised group ledger preparation
    • Bank reconciliation
    • Customised check printing
    • Multi currency account handling
    • Budgetary controls, reservation invoices and Bill preparation.
    • Automatic and manual accounts posting option

  • Inventory/Store management
    • Maintain inventory accurately to ensure availability of adequate stock
    • Issuing of items to various cost centers and profit centers
    • Expiry and re-order level alert
    • Goods exchange.
    • Request and transfer between locations
    • Analysis of items movement to take purchase decision
    • Recovery and stock write off facility
    • Barcode reading and printing facility
    • Stock Bin card/Item movement analysis

  • House Keeping management
    • Maintain inventory at house keeping department
    • Cleaning and service schedule
    • Allows to track Room consumption and helps to uncompromise cost cutting
    • Blocking and releasing rooms

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